FAQ

Where Can I Get Products?

We ship internationally, no matter where you are, you will get the product from any parts of the world.

 

How Does Shipping Work?

SleepDreamPillow partners with some global merchants and manufacturers with the mission to provide you best quality in best price. It means your order can be shipped from US as well as from our other partners based on other countries like Switzerland, Italy, Korea, China etc.

As we ship directly from our partners from different countries, it may take 2-4 weeks to get the products. So please don’t be panic if you don’t receive products within 2 weeks, because the products may be on its way. Please email us for tracking.

 

Tracking Number Stopped Updating, What Happened?

Sometimes your country’s custom department may hold some product temporary, sometimes without explanation. Though these cases are relatively rare, we suggest calling your customs department to release your item immediately.

If for some reason your order is never released, we will send you a replacement.

 

How to Contact with Us?

Send us an email and we will get back to you as soon as possible.

 

How to return something?

Don’t worry. Contact us and we will send you instructions.

 

How Long Does It Take To Get Refund For Returned Products?

After the returned item arrives at our warehouse, you will get the refund within 4-5 business days.

 

Can I Pay For Faster Shipping?

Yes, we offer faster shipping, please contact us if you need any item faster than usual. Faster shipping will arrive within 1 week, from anywhere of the world.

 

Do You Offer Corporate/ Wholesale Discount?

Yes, we do. Please contact us before purchase if you need any item in bulk.